The Ins And Outs of How We Do Business
Frequently asked questions
Why is Dr Green Carpet Care considered an Eco-friendly carpet cleaning service?
What kind of training do your technicians receive?
Dr Green Carpet Care's lead technicians are IICRC (Institute of Inspection, Cleaning and Restoration) certified in carpet and upholstery cleaning. The IICRC is the primary education and certification body in the cleaning industry. Technicians who have been certified have spent many hours of classroom time studying their fields of certification, as well as passing stringent tests administered by the IICRC. Technicians who have certifications with the IICRC will be more knowledgeable and better trained than non-certified techs.
Are you insured?
What process do you use to clean carpet?
Dr Green Carpet Care uses a state-of-the-art low moisture, eco-friendly, 10 step carpet cleaning system and process. Our low moisture machines deeply scrub your carpet from side to side, up and down, while rotating at the same time. The rotating motion allows us to pull deeply embedded dirt from your carpets. Little moisture is used in the process and the dirt is absorbed using high quality cotton pads, leaving your carpets squeaky clean and almost immediately dry!
How long does the carpet take to dry?
The normal drying time is very fast due to our low moisture process. Typically, each area will be dry in about 30 minutes, but no more than 2 hours for heavily soiled areas.
How often should I clean my carpet?
This depends on a few factors... Where the carpet is located, if you have pets, or if you have kids, are examples of factors that will play a role into the frequency of cleaning. A good rule of thumb for the average household is about once per year. Maintaining a regular cleaning schedule, as well have vacuuming frequently, will ensure that you will be able to enjoy your carpet for a long time.
Can you get the pet odor and stains out of my carpet?
Pet damage is one of our most common client issues. At Dr Green Carpet Care, we can assist you with your pet challenges. Pet damage can be remedied, but the best way to deal with pet damage is to treat the issue as soon as it happens. Just simply blot up a fresh pet issue with a clean cotton towel before the stain sets in the carpet fibers. If caught soon enough, this should work the majority of the time.
We live in a high-rise condo; can you reach our carpets on the higher floors?
Absolutely! Dr Green Carpet Care loves cleaning high-rise condos and apartments. Our equipment is portable, which makes high-rise cleaning possible. Our equipment is also quieter than an average vacuum cleaner, making us a real treat for your neighbors as well!
Do you offer a carpet cleaning guarantee?
Where is Dr Green Carpet Care's coverage area?
We service all of metro Atlanta and surrounding cities and counties (Gwinnett Co., Fulton Co., DeKalb Co., Cobb Co., Rockdale Co., Henry Co., Clayton Co., Paulding Co.) including the cities of Atlanta, Decatur, Alpharetta, Stone Mountain, Snellville, Lilburn, Conyers, Covington, Lithonia, Ellenwood,Tucker, Lawrenceville, Norcross, Marietta, Smyrna, Dunwoody, Roswell, Buckhead, Sandy Springs.
Do you also offer deodorizing?
Yes and no... Our plant based and oxygen based cleaning solutions naturally deodorize your carpets. Our goal is to have your house smelling clean, fresh, and free of any smells; rather than spraying unnatural, chemical deodorizers on your carpet to mask odors.
Do you offer Scotch-guard protection?
Is the clean carpet safe for my children to play on?
Absolutely! I'd at least wait an hour until the carpet completely dries; but yes, our cleaning process is non- toxic and it doesn't leave any harmful residue. It's completely safe for you and your children.
What other cleaning services do you offer?
In addition to residential carpet cleaning, we clean small to medium sized businesses (Doctor's offices, small offices, daycares, churches, etc.), Pet Stain & Odor Removal, Spot Removal, and Upholstery Cleaning.
How is your method of carpet cleaning better than steam cleaning?
There are many reasons why we feel that our cleaning method is better than steam cleaning. To mention just a couple of reasons; Dr Green Carpet Care uses much less water than steam cleaning. Our low moisture process ensures that your carpets will be dry in about an hour (on average) to avoid the development of dangerous mold, mildew, and other allergens. Steam cleaners typically use chemicals and/or soaps, while our eco-friendly cleaning process does not use any soaps and chemicals, so there is no danger of harmful residue left in your carpet. Plus, just compare our cleaning results to any company that uses steam cleaning and we will provide proof right before your eyes and nose.
I heard that cleaning carpets makes them get dirty faster; is this true?
It's only true if the cleaning method used to clean your carpets contains detergents/soaps, which leave sticky residue in the carpet. The residue left in carpets from these methods actually attracts dirt, which in turn, causes the carpet to become dirty faster. Dr Green Carpet Care's cleaning methods and Eco-friendly cleaning solutions do not leave any sticky residue, which helps carpets stay cleaner, longer.
Should I remove furniture from the room before the Dr Green technician arrives to clean my carpet?
We don't mind moving small furniture upon arrival, but we absolutely recommend moving electronics and fragile objects before our arrival.
Should I be at home during the carpet cleaning?
We recommend that someone is present to during the initial walkthrough and final expectation to ensure your cleaning results exceed your expectations. But, since we know that we will provide the best cleaning that you're ever seen, it's not necessary to be present. Our trained technicians are completely trustworthy to complete the job without the client being present, and we can also make payment arrangement before the job begins.
What should I do to maintain my carpets in-between cleanings?
The most important thing you can do for your carpet is to vacuum regularly. If it's possible to vacuum daily, then that's even better! If you can't vacuum your entire home daily, at least target the high traffic areas as they collect the most soil the quickest.
What's an Eco-friendly home remedy to quickly remove pet urine, coffee spills, wine, or any other color liquids from my carpet?
It's very important that you try to remove it as soon as it appears. The older the stain is, to more difficult it is to clean. Please remember that urine or any dye spills may also permanently affect the color of your carpet, no matter how new or old the stain is...
Which provides better indoor air quality: hardwood or carpet?
Believe it or not; carpet provides better air quality than hardwood floors. Carpets are your home's largest air filter. It traps pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.
Do you work with property managers of rental units?
Of course! We frequently transform old dirty carpets into fresh, clean carpets that are ready to be happily enjoyed again by your next tenant. Since we understand that time is money, we offer a quick turnaround cleaning of rental units when requested. Also, because we use a low moisture process, we can finish cleaning your unit's carpet by noon and it's ready to show to a client by 2pm that same afternoon!