Question 1

Why is Dr Green Carpet Care considered an Eco-friendly carpet cleaning service?

Accepted Answer

Eco-friendly or 'green' carpet cleaning means that we do not use any toxic chemicals and guarantee that there will be no chemical residue in your carpet after cleaning. Not only do we use non-toxic/ biodegradable cleaning solutions, we also take being green many steps further than most 'green' cleaning companies. Most 'steam cleaners' will use 30 – 40 gallons of water to clean an average sized home. Dr Green Carpet Care uses about 2 gallons covering the same area. Instead of using large gas guzzling vans to service our clients, we use small gas friendly SUVs to commute to our clients' locations. Instead on leaving the large van running and your home's door open while the steam cleaner cleans your carpet, we turn off our small vehicles and push our electric powered equipment into your home or place of business and close the door behind us.
There is more to our Eco-friendly practices, so please feel free to contact us at any time if you'd like to speak to a representative in greater detail. The moral of the story is that it's not only the 'green' cleaning solutions we use; it's the ENTIRE cleaning process that caters to the well-being of our environment.

Question 2

What kind of training do your technicians receive?

Accepted Answer

Dr Green Carpet Care's lead technicians are IICRC (Institute of Inspection, Cleaning and Restoration) certified in carpet and upholstery cleaning. The IICRC is the primary education and certification body in the cleaning industry. Technicians who have been certified have spent many hours of classroom time studying their fields of certification, as well as passing stringent tests administered by the IICRC. Technicians who have certifications with the IICRC will be more knowledgeable and better trained than non-certified techs.

Question 3

Are you insured?

Accepted Answer

Absolutely!

Question 4

What process do you use to clean carpet?

Accepted Answer

Dr Green Carpet Care uses a state-of-the-art low moisture, eco-friendly, 10 step carpet cleaning system and process. Our low moisture machines deeply scrub your carpet from side to side, up and down, while rotating at the same time. The rotating motion allows us to pull deeply embedded dirt from your carpets. Little moisture is used in the process and the dirt is absorbed using high quality cotton pads, leaving your carpets squeaky clean and almost immediately dry!

Question 5

How long does the carpet take to dry?

Accepted Answer

The normal drying time is very fast due to our low moisture process. Typically, each area will be dry in about 30 minutes, but no more than 2 hours for heavily soiled areas.

Question 6

How often should I clean my carpet?

Accepted Answer

This depends on a few factors... Where the carpet is located, if you have pets, or if you have kids, are examples of factors that will play a role into the frequency of cleaning. A good rule of thumb for the average household is about once per year. Maintaining a regular cleaning schedule, as well have vacuuming frequently, will ensure that you will be able to enjoy your carpet for a long time.

Question 7

Can you get the pet odor and stains out of my carpet?

Accepted Answer

Pet damage is one of our most common client issues. At Dr Green Carpet Care, we can assist you with your pet challenges. Pet damage can be remedied, but the best way to deal with pet damage is to treat the issue as soon as it happens. Just simply blot up a fresh pet issue with a clean cotton towel before the stain sets in the carpet fibers. If caught soon enough, this should work the majority of the time.
If this doesn't work, simply give us a call and we will gladly come out and professionally treat the problem areas for you.

Question 8

We live in a high-rise condo; can you reach our carpets on the higher floors?

Accepted Answer

Absolutely! Dr Green Carpet Care loves cleaning high-rise condos and apartments. Our equipment is portable, which makes high-rise cleaning possible. Our equipment is also quieter than an average vacuum cleaner, making us a real treat for your neighbors as well!

Question 9

Do you offer a carpet cleaning guarantee?

Accepted Answer

There is no cleaner that can truthfully guarantee that 100% of all spots & stains can be removed, but Dr Green Carpet Care does guarantee that you will be completely satisfied with our results! No company can magically turn an old carpet brand new again, but we will attempt to make magic happen!
If you are not completely satisfied with the cleaning services and the results that we have provided, simply contact us within 7 days of your original cleaning to schedule an appointment to have your areas of concerns addressed for FREE! We stand by all of our work and strive to provide the best carpet cleaning of your life.

Question 10

Where is Dr Green Carpet Care's coverage area?

Accepted Answer

We service all of metro Atlanta and surrounding cities and counties (Gwinnett Co., Fulton Co., DeKalb Co., Cobb Co., Rockdale Co., Henry Co., Clayton Co., Paulding Co.) including the cities of Atlanta, Decatur, Alpharetta, Stone Mountain, Snellville, Lilburn, Conyers, Covington, Lithonia, Ellenwood,Tucker, Lawrenceville, Norcross, Marietta, Smyrna, Dunwoody, Roswell, Buckhead, Sandy Springs.

Question 11

Do you also offer deodorizing?

Accepted Answer

Yes and no... Our plant based and oxygen based cleaning solutions naturally deodorize your carpets. Our goal is to have your house smelling clean, fresh, and free of any smells; rather than spraying unnatural, chemical deodorizers on your carpet to mask odors.

Question 12

Do you offer Scotch-guard protection?

Accepted Answer

Yes and no... We do not use "Scotch Guard" as our stain protectant as it's a chemical and not environmentally safe. We do offer (and recommend) our 'green' acid dye blocker protector to shield your carpets from future stains as it provides a strong barrier to stop stains from penetrating the carpet fibers. It works just as well, plus it's more environmentally safe than Scotch Guard!

Question 13

Is the clean carpet safe for my children to play on?

Accepted Answer

Absolutely! I'd at least wait an hour until the carpet completely dries; but yes, our cleaning process is non- toxic and it doesn't leave any harmful residue. It's completely safe for you and your children.

Question 14

What other cleaning services do you offer?

Accepted Answer

In addition to residential carpet cleaning, we clean small to medium sized businesses (Doctor's offices, small offices, daycares, churches, etc.), Pet Stain & Odor Removal, Spot Removal, and Upholstery Cleaning.

Question 15

How is your method of carpet cleaning better than steam cleaning?

Accepted Answer

There are many reasons why we feel that our cleaning method is better than steam cleaning. To mention just a couple of reasons; Dr Green Carpet Care uses much less water than steam cleaning. Our low moisture process ensures that your carpets will be dry in about an hour (on average) to avoid the development of dangerous mold, mildew, and other allergens. Steam cleaners typically use chemicals and/or soaps, while our eco-friendly cleaning process does not use any soaps and chemicals, so there is no danger of harmful residue left in your carpet. Plus, just compare our cleaning results to any company that uses steam cleaning and we will provide proof right before your eyes and nose.

Question 16

I heard that cleaning carpets makes them get dirty faster; is this true?

Accepted Answer

It's only true if the cleaning method used to clean your carpets contains detergents/soaps, which leave sticky residue in the carpet. The residue left in carpets from these methods actually attracts dirt, which in turn, causes the carpet to become dirty faster. Dr Green Carpet Care's cleaning methods and Eco-friendly cleaning solutions do not leave any sticky residue, which helps carpets stay cleaner, longer.

Question 17

Should I remove furniture from the room before the Dr Green technician arrives to clean my carpet?

Accepted Answer

We don't mind moving small furniture upon arrival, but we absolutely recommend moving electronics and fragile objects before our arrival.

Question 18

Should I be at home during the carpet cleaning?

Accepted Answer

We recommend that someone is present to during the initial walkthrough and final expectation to ensure your cleaning results exceed your expectations. But, since we know that we will provide the best cleaning that you're ever seen, it's not necessary to be present. Our trained technicians are completely trustworthy to complete the job without the client being present, and we can also make payment arrangement before the job begins.

Question 19

What should I do to maintain my carpets in-between cleanings?

Accepted Answer

The most important thing you can do for your carpet is to vacuum regularly. If it's possible to vacuum daily, then that's even better! If you can't vacuum your entire home daily, at least target the high traffic areas as they collect the most soil the quickest.

Question 20

What's an Eco-friendly home remedy to quickly remove pet urine, coffee spills, wine, or any other color liquids from my carpet?"

Accepted Answer

It's very important that you try to remove it as soon as it appears. The older the stain is, to more difficult it is to clean. Please remember that urine or any dye spills may also permanently affect the color of your carpet, no matter how new or old the stain is...
1st: With a clean white cotton or microfiber absorbent cloth, blot as much urine as possible if it is still wet.
2nd: Apply a vinegar solution (half vinegar/ half water) directly to the affected area and then blot.
3rd: Rinse thoroughly with water and blot until dry! If all else fails, give Dr Green Carpet Care a call and we will gladly take care of it for you!

Question 21

Which provides better indoor air quality: hardwood or carpet?

Accepted Answer

Believe it or not; carpet provides better air quality than hardwood floors. Carpets are your home's largest air filter. It traps pollutants which are then removed by professional carpet cleaning. As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.

Question 22

Do you work with property managers of rental units?

Accepted Answer

Of course! We frequently transform old dirty carpets into fresh, clean carpets that are ready to be happily enjoyed again by your next tenant. Since we understand that time is money, we offer a quick turnaround cleaning of rental units when requested. Also, because we use a low moisture process, we can finish cleaning your unit's carpet by noon and it's ready to show to a client by 2pm that same afternoon!
Also, if you need to schedule a full move-out cleaning from top to bottom, contact us @ 404-477-4276 or info@drgreencarpet.com and we can coordinate with a full move-out maid service cleaning in conjunction with a carpet cleaning with one of our trustworthy maid service partner organizations.

FAQ

Frequently asked questions